Terms of Service

Terms of Service

Ownership of Site; Agreement to Terms of Service

These Terms and Conditions of Service (the “Terms of Service”) apply to the CleverPet, Inc. dba FluentPet website located at fluent.pet, the FluentPet Community located at community.fluent.pet, the CleverPet web site located at Clever.Pet, the hackerpet website located at hackerpet.com, the hackerpet community located at community.hackerpet.com, all CleverPet apps, and all associated social media and other sites linked to Fluent.pet and Clever.Pet by CleverPet (dba FluentPet), its subsidiaries and affiliates, including CleverPet sites around the world (collectively, the “Site”). The Site is the property of CleverPet Inc. dba FluentPet (“CleverPet”) and its licensors. BY USING THE SITE, YOU AGREE TO THESE TERMS OF SERVICE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

CleverPet reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms of Service periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Service, CleverPet grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

CleverPet Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to CleverPet, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Service, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without CleverPet’s express prior written consent.

You may use information on CleverPet products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by CleverPet for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

User Generated Content

CleverPet allows you to post content, including photos, comments, links, and other materials. Anything that you post or otherwise make available on our Site is referred to as "User Content." You retain all rights in, and are solely responsible for, the User Content you post to our Site.

In order for us to make the User Content you contribute available on the Site, and to operate, market and promote the Site and CleverPet’s products, we need the right to make use of such User Content in accordance with and subject to these Terms of Service. 

Therefore, by contributing User Content to the Site you automatically grant to us an irrevocable and perpetual, non-exclusive, transferable, fully-paid, royalty-free, worldwide license, by ourselves or with others, to use, copy, distribute, publicly perform, publicly display, print, publish, republish, excerpt (in whole or in part), reformat, translate, modify, revise and incorporate into other works, that User Content and any works derived from that User Content, in any form of media or expression, in the manner in which CleverPet from time to time permits User Content to be used, and to license or permit others to do so. Nothing in these Terms of Service shall restrict other legal rights CleverPet may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms of Service or our policies.

Following termination or deactivation of your account, or if you remove any User Content from CleverPet, we may retain your User Content.

You represent and warrant to CleverPet that (a) you are the sole owner, author and copyright owner of User Content you contribute to the Site or you have written permission from the author, owner or copyright owner to make such User Content available to the Site as “User Content”, and (b) such User Content does not infringe upon any third party rights (including but not limited to any copyright, patent, trademark, trade secret, other intellectual property rights, moral rights, privacy rights or publicity rights); (c) such User Content complies with this Terms of Service and does not contain any defamatory, libelous or obscene material; (d) such User Content does not violate any applicable laws, regulations, or contain any false statements or misrepresentations; and (e) you have the written consent, release, and/or permission of each and every identifiable individual person, or the owner/author of any objects or work in such User Content, to use the name, photo or likeness of each and every such identifiable individual person, object or work, to enable inclusion and use of such User Content in the manner contemplated by the Site and this Terms of Service.

We value hearing from our users, and are always interested in learning about ways we can make CleverPet more awesome. If you choose to submit comments, ideas or feedback, you agree that we are free to use them without any restriction or compensation to you. By accepting your submission, CleverPet does not waive any rights to use similar or related feedback previously known to CleverPet, or developed by its employees, or obtained from sources other than you.

Your Use of the Site

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content or User Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content of User Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. CleverPet reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any CleverPet server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of CleverPet, including any CleverPet account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or CleverPet’s systems or networks, or any systems or networks connected to the Site or to CleverPet.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to CleverPet on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content or User Content for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of CleverPet or others.

Purchases; Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Service by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Service and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

CleverPet’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

CleverPet may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and CleverPet makes no commitment to update the materials on the Site with respect to such products and services.

Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Site.

Accounts, Passwords and Security

Certain features or services offered on or through the Site may require you to open an account (including setting up an CleverPet ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify CleverPet immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by CleverPet or any other user of or visitor to the Site due to someone else using your CleverPet ID, password or account as a result of your failing to keep your account information secure and confidential.

You may not use anyone else’s CleverPet ID, password or account at any time without the express permission and consent of the holder of that CleverPet ID, password or account. CleverPet cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Privacy

CleverPet’s Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Service by this reference. To view CleverPet’s Privacy Policy, click here. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Links to Other Sites and to the CleverPet Site

This Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under CleverPet’s control, and CleverPet is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

Disclaimers

CLEVERPET DOES NOT PROMISE THAT THE SITE OR ANY CONTENT OR USER CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT AND USER CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. CLEVERPET CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. CLEVERPET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CLEVERPET DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY CLEVERPET SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST CLEVERPET FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT OR USER CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT OR USER CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

CleverPet reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Trademarks

A trademark can be a word, phrase, symbol, or design that distinguishes the source of the goods or services. Also, as trade dress, it can be the appearance of a product or its packaging, including size, shape, color, texture, graphics, and appearance (e.g, retail store or website).

When using the marks in publications that will be distributed only in the United States, include the appropriate ™, ℠, or ® symbol on first use. For publications that will be distributed outside the United States, do not include trademark symbols. Instead, it is required to use the appropriate trademark attribution notice.

The list also includes a suggested generic term for each trademark. For all publications, include an appropriate generic term after the trademark the first time it appears. Thereafter, the generic term should appear frequently with the trademark. (These generic terms are only suggestions, and there may be other words that are equally appropriate.)

Trademarks are adjectives, and should not be made into verbs or made plural or possessive.

  • CleverPet®
  • Engage idle paws™
  • Logo for CleverPet, Inc.
  • All-Day Play™

Limitation of Liability

Except where prohibited by law, in no event will CleverPet be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if CleverPet has been advised of the possibility of such damages.

If, notwithstanding the other provisions of these Terms of Service, CleverPet is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content or User Content, CleverPet’s liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against CleverPet (but not including the purchase price for any CleverPet hardware or software products or any CleverPetCare or similar support program), or (2) US$100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Indemnity

You agree to indemnify and hold CleverPet, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against CleverPet by any third party due to or arising out of or in connection with your use of the Site.

Violation of These Terms of Service

CleverPet may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) CleverPet’s rights or property, or the rights or property of visitors to or users of the Site, including CleverPet’s customers. CleverPet reserves the right at all times to disclose any information that CleverPet deems necessary to comply with any applicable law, regulation, legal process or governmental request. CleverPet also may disclose your information when CleverPet determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that CleverPet may preserve any transmittal or communication by you with CleverPet through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or CleverPet determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Service, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of CleverPet, its employees, users of or visitors to the Site, and the public.

You agree that CleverPet may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Service or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Service will constitute an unlawful and unfair business practice, and will cause irreparable harm to CleverPet, for which monetary damages would be inadequate, and you consent to CleverPet obtaining any injunctive or equitable relief that CleverPet deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies CleverPet may have at law or in equity.

You agree that CleverPet may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.

If CleverPet does take any legal action against you as a result of your violation of these Terms of Service, CleverPet will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to CleverPet. You agree that CleverPet will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Service.

Governing Law and Dispute Resolution

Any dispute or claim arising out of or relating to these Terms or our services must be resolved through binding arbitration, rather than in court, except where otherwise required by law. The arbitration will be administered by a reputable arbitration provider (e.g., the American Arbitration Association), and the Federal Arbitration Act governs all aspects of this agreement.

Class Action Waiver
All proceedings will occur on an individual basis. You and the company waive any right to bring or participate in class, collective, or representative actions. By agreeing to these Terms, you acknowledge that any relief you seek must be tailored to your individual circumstances and cannot affect other users.

Governing Law & Forum
Unless otherwise required by law, these Terms are governed by the laws of California, USA, without regard to conflict-of-law principles. If a claim cannot proceed in arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts in Santa Clara, California, and both parties consent to venue there. Nothing here limits any right you may have under applicable consumer-protection statutes to request a different venue if the law requires.

California Consumer Notices
If you reside in California or are otherwise subject to California law, these Terms are intended to comply with all relevant consumer-protection statutes, including the CLRA, UCL, and FAL. Any claim for “public injunctive relief” under these statutes will be adjudicated in court as necessary, consistent with California law. Any disclaimer or limitation herein applies only to the extent allowed under applicable law.

Warranty & Liability Limitations
Services are provided “as is” to the fullest extent allowed by your jurisdiction. Any limitation of liability or warranty disclaimer here does not apply where prohibited by law. If any provision conflicts with mandatory legal protections, that provision will be adjusted to comply with the law while preserving the original intent as closely as possible.

Acceptance & Modifications
By using our services, you confirm that you have read and agree to these Terms. We reserve the right to update them periodically. Continued use of our services after any updates indicates acceptance of the revised Terms.

Contact Us
For any questions or concerns, or to resolve a complaint directly, please reach out at support@fluent.pet. If you are a California resident, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or (800) 952-5210.

Void Where Prohibited

CleverPet administers and operates the fluent.pet, and clever.pet sites, as well as hackerpet.com from its location in San Diego, California USA; other CleverPet sites may be administered and operated from various locations outside the United States. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. CleverPet reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

Miscellaneous

You may not use or export or re-export any Content or User Content or any copy or adaptation of such Content or User Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United States export laws and regulations.

If any of the provisions of these Terms of Service are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Service, so that these Terms of Service shall remain in full force and effect. These Terms of Service constitute the entire agreement between you and CleverPet with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and CleverPet with respect to such use are hereby superseded and cancelled. Other than as provided in a purchase agreement you enter into with CleverPet, CleverPet will not accept any counter-offers to these Terms of Service, and all such offers are hereby categorically rejected. CleverPet’s failure to insist on or enforce strict performance of these Terms of Service shall not be construed as a waiver by CleverPet of any provision or any right it has to enforce these Terms of Service, nor shall any course of conduct between CleverPet and you or any other party be deemed to modify any provision of these Terms of Service. These Terms of Service shall not be interpreted or construed to confer any rights or remedies on any third parties.

CleverPet provides access to the Site worldwide and, therefore, the Site may contain references or cross references to CleverPet products, programs and services that are not available in your country. Such reference does not imply that CleverPet in your country intends to make available such products, programs or services in your country.

Unsolicited Idea Submission Policy

CleverPet or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“submissions”) in any form to CleverPet or any of its employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when CleverPet’s products or marketing strategies might seem similar to ideas submitted to CleverPet. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your submissions.

Terms of idea submission

You agree that: (1) your submissions and their contents will automatically become the property of CleverPet, without any compensation to you; (2) CleverPet may use or redistribute the submissions and their content for any purpose and in any way; (3) there is no obligation for CleverPet to review the submission; and (4) there is no obligation to keep any submissions confidential.

Product feedback

CleverPet does, however, welcome your feedback regarding many areas of CleverPet’s existing business. If you want to send us your feedback, and we hope you do, we simply request that you send it to us by emailing info@clever.pet. Please provide only specific feedback on CleverPet’s existing products or marketing strategies; do not include any ideas that CleverPet’s policy will not permit it to accept or consider. It’s just one more way that CleverPet can learn how to best satisfy your needs.

DMCA Copyright Policy

CleverPet, Inc. (dba FluentPet) respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), we will respond expeditiously to claims of copyright infringement that are reported to our designated copyright agent.

DMCA Notice of Alleged Infringement

If you believe that your copyrighted work is being infringed on or through our service, please send a written notification ("Notification") to our Designated Copyright Agent (contact information below) containing the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing and information reasonably sufficient to permit CleverPet, Inc. to locate the material;
  4. Information reasonably sufficient to permit CleverPet, Inc. to contact you, such as an address, telephone number, and email address;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright that is allegedly infringed.

Designated Copyright Agent

Leo Trottier, CleverPet, Inc. 302 Washington St. #150-3668, San Diego, CA 92103 Email: dmca@fluent.pet Phone: 510-925-3837

Counter-Notification

If you believe your content was wrongly removed due to a mistake or misidentification, you may send our Designated Copyright Agent a counter-notification. Please include:

  1. Your physical or electronic signature;
  2. Identification of the material removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which CleverPet, Inc. may be found, and that you will accept service of process from the person who provided notification of infringement or an agent of such person.

Repeat Infringer Policy

CleverPet maintains a policy to terminate user accounts that repeatedly infringe copyrights. We reserve the right to terminate any user's access to our services if they are determined to be a repeat infringer.

Please note that this is a summary of our DMCA policy. For more detailed information, please contact our Designated Copyright Agent.

Feedback and Information

Any feedback you provide to CleverPet shall be deemed to be non-confidential. CleverPet shall be free to use such information on an unrestricted basis.

The information contained in this web site is subject to change without notice.
Copyright © 2013-2025 CleverPet Inc. All rights reserved.
CleverPet Inc., 302 Washington St #150-3668, San Diego, CA 92103, USA.