Política de reembolso
To cancel/edit your order, you have until a shipping label has been created for your package. This can happen quickly, so a cancellation request or change might not be possible! Please contact Customer Support by emailing info@fluent.pet, using the chat, or calling 1-888-364-9613.
To return your order, as of June 21, 2024, you have 30 days from the date of purchase for a refund less shipping costs. Please reach out to Customer Support by emailing info@fluent.pet or using chat. We'll be happy to provide you with a return shipping label (the cost of the label will be deducted from your refund). To expedite the process, please provide your order number and the address you will be returning the package from. Please allow 2-3 weeks for your refund to be processed from the time tracking shows your package as received.
CleverPet stands behind its products. If within 2 years of receiving your FluentPet kit any FluentPet manufacturing defect causes a product to fail, please email info@fluent.pet and we'll provide a replacement free of charge. This warranty DOES NOT cover normal wear and tear or damage caused by biting, scratching, tearing, etc. Frequently replacing the sound buttons in the HexTiles may loosen the HexTile’s grip, and issues caused by this are not covered by the warranty.