[{"title":"What is Fluency?","content":"

It's our thank-you for all the teaching you do (3am OUTSIDE requests included). You gain Fluency when you shop, learn and review, and you turn it into store credit whenever you like: 100 Fluency = $1.

"},{"title":"How do I gain Fluency?","content":"

Every card under \"Ways to earn\" takes you there. Shop (5 Fluency per $1 you spend in USD), join a Button Bootcamp after your first order (500), finish FluentPet 101 (500), review something you bought (200), join our email list (50), create an account (50), and collect 1,000 on your birthday. Refer a friend and you gain 1,000 when they place their first order. There's no cap.

"},{"title":"How do I turn Fluency into store credit?","content":"

Sign in, pick an amount under \"Convert to store credit\" and tap Convert. The credit goes into your FluentPet account, ready for your next order.

"},{"title":"How do I use store credit?","content":"

"},{"title":"Does store credit work with other discounts?","content":"

Yes. Store credit is a way to pay, not a discount code, so it works alongside discount codes and sales.

"},{"title":"Can I use store credit outside the US?","content":"

Store credit is in US dollars, so it works on orders paid in USD.

"},{"title":"Do I need an account?","content":"Yes. Fluency lives in your FluentPet account, so sign in before you check out. Orders placed as a guest don't gain Fluency."},{"title":"Does Fluency expire?","content":"No. It waits for you."},{"title":"What do pending, approved and cancelled mean?","content":"Pending: Fluency from an order waits 30 days, while the order can still be returned. Referral Fluency waits for your friend's order the same way. Approved: ready to convert. Cancelled: removed, usually because an order was refunded or cancelled."}]

FluentPet Open House: free live Q&A on Zoom, Wed Nov 18

FluentPet Open House

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