We're working closely with our shipping partners to ensure your order gets to you as smoothly as possible. Once your order has begun processing, we're unable to make cancellations or changes. For the latest updates on your shipment, please refer to the carrier’s tracking link provided in our shipping confirmation email.

If you have any questions or need further assistance, don't hesitate to reach out to our friendly customer support team at info@fluent.pet. If you haven't heard back from us within 1-2 business days, please check your spam or junk mail folder, as sometimes emails find their way there. Additionally, if you suspect we didn't receive your email due to technical reasons, please send it again.

For immediate assistance, try using our live chat feature. We aim to respond instantly, but please be aware that during busy times, it might take up to a day to get back to you. To help us serve you faster, please avoid sending duplicate messages through both the contact form and live chat, as this may lead to further delays. We appreciate your understanding and are here to help!

CUSTOMER SUPPORT HOURS
Monday-Friday: 8:00AM - 4:00PM PT
Saturday CLOSED
Sunday - CLOSED