Refunds and Returns Policy

Customers can cancel their order and receive a full refund up until the moment that their order has been handed to the courier or postal service, after which point no refunds will be issued until the product has been verified returned and unopened. You will receive tracking information within 12 hours of your order being handed to the shipper. 

Refunds will be issued for products returned unopened within 45 days of delivery or purchase, whichever is later. Refunds will not be issued for opened products. Customer will be responsible for return shipping, and refunds will be for the full product cost less any shipping costs and prepaid taxes and duties costs. 

Refunds will not be issued for customers who do not pay required import taxes and duties.

Address changes cannot be processed after your order has been shipped. 

CleverPet stands behind its products. If within 180 days of receiving your FluentPet kit any FluentPet manufacturing defect causes a product to fail, please email and we'll provide a replacement free of charge. This warranty DOES NOT cover normal wear and tear or damage caused by biting, scratching, tearing, etc. Frequently replacing the sound buttons in the HexTiles may loosen the HexTile’s grip, and issues caused by this are not covered by the warranty.